Eagle Eye Adventures receives a high volume of customer support tickets every day. The company uses Deskhero's AI capabilities to manage these tickets more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each ticket and suggest the most appropriate response.
The AI's ability to learn from past interactions and documents has significantly improved the accuracy of ticket categorization. This has led to faster resolution times and increased customer satisfaction.
Eagle Eye Adventures also uses Deskhero's AI to enhance the search functionality on their website. The AI uses the same OpenAI Embeddings to understand the context of the search query and provide more relevant results. This has reduced the number of support tickets generated as customers can find the information they need more easily.
Furthermore, the AI's ability to scrape data from the company's website has been instrumental in keeping the knowledge base up-to-date. Whenever new information is added to the website, the AI automatically updates the knowledge base, ensuring that the customer support team always has the most current information.
Overall, Deskhero's AI capabilities have greatly improved Eagle Eye Adventures' ticket management process. The company has seen a significant reduction in the number of unresolved tickets and an increase in customer satisfaction.
How has Deskhero's AI improved ticket management?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket and suggest the most appropriate response. This has improved the accuracy of ticket categorization and led to faster resolution times.
How does Deskhero's AI enhance the search functionality on the website?
The AI uses OpenAI Embeddings to understand the context of search queries and provide more relevant results. This has reduced the number of support tickets generated as customers can find the information they need more easily.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI can scrape data from the company's website and automatically update the knowledge base. This ensures that the customer support team always has the most current information.
* This article provides an example of how a fictive company in the Sightseeing Flights Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
