NatureTrails Expeditions handles numerous customer inquiries every day, related to tour bookings, trail details, and safety measures. They use Deskhero's ticket management feature to efficiently manage these inquiries. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, greatly reducing the time taken to respond to customers.
The company also uses Deskhero's knowledge base feature, which is populated with articles generated from uploaded files like trail maps, safety guidelines, and tour schedules. The AI capabilities of Deskhero analyze these documents and create informative articles that customers can access for self-service.
NatureTrails Expeditions leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero ensure that only relevant and useful information is scraped and added to the knowledge base.
Deskhero's comprehensive search bar, powered by AI, provides NatureTrails Expeditions' customers with quick and accurate search results. The AI analyzes the user's query and searches through tickets, knowledge base articles, and scraped website data to provide the most relevant results.
Finally, NatureTrails Expeditions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the advanced AI capabilities of Deskhero across their entire operation, enhancing efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-powered search bar work?
The search bar uses AI to analyze the user's query and search through tickets, knowledge base articles, and scraped website data to provide the most relevant results.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, enabling you to leverage its advanced AI capabilities across your entire operation.
* This article provides an example of how a fictive company in the Sightseeing Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
