GlobalSpeak receives numerous inquiries daily about their services, pricing, and technical issues. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
GlobalSpeak also uses Deskhero's AI to enhance its search results. When customers search for information on the GlobalSpeak platform, the AI uses the same embeddings to provide more accurate and relevant results, improving the customer experience.
The company has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to quickly create a comprehensive and searchable knowledge base, reducing the number of repetitive inquiries and freeing up their support team to focus on more complex issues.
GlobalSpeak also uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate team. This ensures that tickets are handled by the most qualified individuals, improving resolution times and customer satisfaction.
Finally, GlobalSpeak uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing their efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does Deskhero help improve the accuracy of search results?
Deskhero's AI uses embeddings to provide more accurate and relevant search results based on the user's query. This improves the customer experience by making it easier for them to find the information they need.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Simultaneous Interpreting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
