InterpretNet receives a high volume of customer inquiries daily. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, drastically reducing the time it takes to respond to customers.
InterpretNet also uses Deskhero's AI to enhance the accuracy of search results on their platform. By using the same embeddings, the AI can provide more relevant and precise results, improving the overall customer experience.
Deskhero's ability to generate knowledge base articles from various file types has been particularly beneficial for InterpretNet. It allows them to quickly build a comprehensive knowledge base, reducing the number of repetitive inquiries and allowing their support team to focus on more complex issues.
InterpretNet also uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate team. This ensures that each ticket is handled by the most qualified individuals, improving resolution times and customer satisfaction.
Finally, InterpretNet uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing their efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does Deskhero help improve the accuracy of search results?
Deskhero's AI uses embeddings to provide more accurate and relevant search results based on the user's query. This improves the customer experience by making it easier for them to find the information they need.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Simultaneous Interpreting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
