FamilyNest Builders receives numerous inquiries daily regarding project status, materials, and timelines. Using Deskhero's kanban board feature, the company can efficiently track and respond to these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The company also uses Deskhero's user groups feature to segregate inquiries based on the user type - clients, contractors, or internal team. This structured data is then used by the AI to further enhance the relevance of suggested replies and search results.
FamilyNest Builders maintains a comprehensive knowledge base, including project plans, materials specifications, and safety guidelines. Deskhero's AI capabilities leverage OpenAI Embeddings from these uploaded files to provide accurate and detailed responses to inquiries.
Deskhero's website scraping feature allows FamilyNest Builders to keep its knowledge base up-to-date with the latest information from relevant construction websites. The AI uses this scraped data to improve the quality of suggested replies and search results.
Finally, FamilyNest Builders uses Deskhero's REST API to integrate the platform with its existing project management systems, ensuring a seamless communication experience. The AI capabilities of Deskhero make this integration even more powerful by enhancing the accuracy and relevance of the data shared between systems.
How does Deskhero's AI improve the response time to project-related inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This significantly reduces the time required to formulate a response.
How does Deskhero use data from uploaded project plans and materials specifications?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like project plans and materials specifications to enhance the relevance of suggested replies and search results.
How does Deskhero's REST API enhance the project management experience?
Deskhero's REST API allows for integration with existing project management systems, ensuring a seamless communication experience. The AI capabilities of Deskhero enhance this integration by improving the accuracy and relevance of the data shared between systems.
* This article provides an example of how a fictive company in the Single family dwellings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
