CozyCorner Estates receives numerous inquiries daily regarding property maintenance, rent payments, and lease agreements. Using Deskhero's ticket management feature, the company can efficiently categorize and respond to these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The company also uses Deskhero's custom email domains feature to provide a personalized communication experience to tenants. This structured data is then used by the AI to further enhance the relevance of suggested replies and search results.
CozyCorner Estates maintains a comprehensive knowledge base, including maintenance schedules, payment policies, and lease agreement templates. Deskhero's AI capabilities leverage OpenAI Embeddings from these uploaded files to provide accurate and detailed responses to tenant inquiries.
Deskhero's website scraping feature allows CozyCorner Estates to keep its knowledge base up-to-date with the latest information from relevant property management websites. The AI uses this scraped data to improve the quality of suggested replies and search results.
Finally, CozyCorner Estates uses Deskhero's REST API to integrate the platform with its existing property management systems, ensuring a seamless tenant support experience. The AI capabilities of Deskhero make this integration even more powerful by enhancing the accuracy and relevance of the data shared between systems.
How does Deskhero's AI improve the response time to tenant inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This significantly reduces the time required to formulate a response.
How does Deskhero use data from uploaded maintenance schedules and payment policies?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like maintenance schedules and payment policies to enhance the relevance of suggested replies and search results.
How does Deskhero's REST API enhance the tenant support experience?
Deskhero's REST API allows for integration with existing property management systems, ensuring a seamless tenant support experience. The AI capabilities of Deskhero enhance this integration by improving the accuracy and relevance of the data shared between systems.
* This article provides an example of how a fictive company in the Single family dwellings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
