HomeSweetHome Realty receives numerous inquiries daily regarding property details, pricing, and availability. Using Deskhero's ticket management feature, the company can efficiently categorize and respond to these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The company also uses Deskhero's custom fields feature to capture specific information about each inquiry. This structured data is then used by the AI to further enhance the relevance of suggested replies and search results.
HomeSweetHome Realty has a comprehensive knowledge base, including policies, manuals, and presentations. Deskhero's AI capabilities leverage OpenAI Embeddings from these uploaded files to provide accurate and detailed responses to customer queries.
Deskhero's website scraping feature allows HomeSweetHome Realty to keep its knowledge base up-to-date with the latest information from relevant real estate websites. The AI uses this scraped data to improve the quality of suggested replies and search results.
Finally, HomeSweetHome Realty uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless customer support experience. The AI capabilities of Deskhero make this integration even more powerful by enhancing the accuracy and relevance of the data shared between systems.
How does Deskhero's AI improve the response time to customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This significantly reduces the time required to formulate a response.
How does Deskhero use data from uploaded files and scraped websites?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations, as well as data scraped from websites, to enhance the relevance of suggested replies and search results.
How does Deskhero's REST API enhance the customer support experience?
Deskhero's REST API allows for integration with existing systems, ensuring a seamless customer support experience. The AI capabilities of Deskhero enhance this integration by improving the accuracy and relevance of the data shared between systems.
* This article provides an example of how a fictive company in the Single family dwellings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
