EcoHomes Construction often deals with unique customer queries related to eco-friendly materials and technologies. To handle these efficiently, they use Deskhero's advanced AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest replies, reducing the burden on the support team.
The AI also uses OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This feature is crucial when dealing with specific queries about eco-friendly construction practices.
Deskhero's user groups feature allows EcoHomes Construction to create specialized teams for different types of queries. The AI capabilities assist in directing tickets to the appropriate group based on their content, ensuring faster resolution.
The knowledge base feature of Deskhero is used to create a comprehensive database of eco-friendly construction information. The AI capabilities generate articles from various file types, making it easy for the support team to share accurate information with customers.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of EcoHomes Construction's customer support, leading to better customer experience.
How does Deskhero's AI assist in handling unique queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to unique queries, reducing the burden on the support team.
How does the AI enhance search results for specific queries?
The AI uses OpenAI Embeddings from uploaded files and scraped website data to find relevant content for specific queries, thereby enhancing the accuracy of search results.
How does Deskhero's AI assist in managing user groups?
The AI capabilities of Deskhero assist in directing tickets to the appropriate user group based on their content, ensuring faster resolution of queries.
* This article provides an example of how a fictive company in the Single-Family Home Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
