ModernVilla Creations receives a wide range of queries, from design inquiries to construction updates. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, helping the support team respond quickly and accurately.
The AI also uses OpenAI Embeddings from uploaded files like design manuals, policies, presentations, and scraped website data to enhance search results. This feature is especially useful when dealing with design-related queries that require detailed information.
Deskhero's kanban board feature allows ModernVilla Creations to visualize the progress of each ticket. The AI capabilities assist in updating the board based on the status of each ticket, ensuring an organized and efficient workflow.
The knowledge base feature of Deskhero is used to create a comprehensive database of modern home design and construction information. The AI capabilities generate articles from various file types, enabling the support team to provide customers with accurate information.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of ModernVilla Creations' customer support, resulting in higher customer satisfaction.
How does Deskhero's AI improve response accuracy?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, helping the support team respond quickly and accurately to customer queries.
How does the AI enhance search results for design-related queries?
The AI uses OpenAI Embeddings from uploaded files and scraped website data to find relevant content for design-related queries, enhancing the accuracy of search results.
How does Deskhero's AI assist in managing the kanban board?
The AI capabilities of Deskhero assist in updating the kanban board based on the status of each ticket, ensuring an organized and efficient workflow.
* This article provides an example of how a fictive company in the Single-Family Home Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
