DreamHouse Builders receives numerous queries daily, ranging from project updates, pricing inquiries, to specific construction-related questions. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The AI also enhances the search results by using OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This feature is particularly beneficial when handling complex construction-related queries that require detailed information from various sources.
Deskhero's custom fields and structured data lists allow DreamHouse Builders to categorize and prioritize tickets effectively. The AI capabilities further assist in sorting tickets based on their content, ensuring urgent matters are addressed promptly.
The knowledge base feature of Deskhero is used to create a comprehensive database of construction-related information. The AI capabilities generate articles from word, powerpoint, and pdf files, making it easy for the support team to access and share relevant information with customers.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of DreamHouse Builders' customer support, resulting in increased customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the time taken to formulate responses.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from uploaded files and scraped website data to find relevant content, thereby enhancing the accuracy and relevance of search results.
How does Deskhero's AI assist in ticket management?
The AI capabilities of Deskhero assist in sorting tickets based on their content, ensuring that urgent matters are prioritized and addressed promptly.
* This article provides an example of how a fictive company in the Single-Family Home Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
