EcoRestore Conservation uses Deskhero's ticket management feature to handle customer inquiries about their landscape restoration and conservation services. The AI capabilities of Deskhero help EcoRestore to categorize these tickets based on their content and urgency, allowing the team to prioritize and respond to them more efficiently.
Deskhero's advanced AI capabilities also enhance EcoRestore's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero can find relevant content quickly. This feature saves EcoRestore's team valuable time when searching for information to answer customer inquiries or make informed decisions.
EcoRestore also uses Deskhero's AI to generate suggested replies to customer inquiries. These suggestions are based on the content of the inquiry and the information available in EcoRestore's knowledge base and other resources. This feature not only improves the efficiency of EcoRestore's customer support but also ensures that customers receive accurate and detailed responses.
Furthermore, EcoRestore leverages Deskhero's custom fields and structured data lists to organize their data effectively. This feature, combined with the AI's ability to find relevant content, helps EcoRestore to manage their projects and resources more efficiently.
Finally, EcoRestore uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows EcoRestore to leverage the benefits of Deskhero's advanced AI capabilities across their entire operation.
How does Deskhero's AI help EcoRestore to manage customer inquiries?
Deskhero's AI categorizes customer inquiries based on their content and urgency, allowing EcoRestore to prioritize and respond to them more efficiently. It also generates suggested replies based on the content of the inquiry and the information available in EcoRestore's knowledge base and other resources.
How does Deskhero's AI enhance EcoRestore's search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI can find relevant content quickly. This feature saves EcoRestore's team valuable time when searching for information.
How does EcoRestore use Deskhero's custom fields and structured data lists?
EcoRestore uses these features to organize their data effectively. Combined with the AI's ability to find relevant content, these features help EcoRestore to manage their projects and resources more efficiently.
* This article provides an example of how a fictive company in the Site Analysis & Feasibility Studies Landscape Restoration & Conservation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
