Underground Pioneers uses the structured data lists and custom fields features of Deskhero to organize and manage customer inquiries. The AI capabilities of Deskhero help in sorting these inquiries based on their urgency and relevance, thereby improving the efficiency of the support team.
The custom email domains feature of Deskhero allows Underground Pioneers to maintain a professional image while interacting with their customers. The AI capabilities of Deskhero assist in filtering and categorizing incoming emails, thus reducing the workload of the support team.
Underground Pioneers utilizes the tickets management feature of Deskhero to handle customer complaints and requests. The advanced AI capabilities of Deskhero help in assigning these tickets to the most suitable team members, thereby ensuring a quick and effective resolution.
The knowledge base feature of Deskhero is used by Underground Pioneers to provide self-help options to their customers. The AI capabilities of Deskhero help in generating relevant articles from word, powerpoint, pdf files and scraped website data, thus enhancing the utility of the knowledge base.
Lastly, the REST API feature of Deskhero enables Underground Pioneers to integrate their existing systems with Deskhero. The AI capabilities of Deskhero ensure seamless data transfer and synchronization between different systems, thereby improving overall operational efficiency.
How does the AI capabilities of Deskhero improve the efficiency of our support team?
The AI capabilities of Deskhero can sort and categorize customer inquiries, filter incoming emails, assign tickets to suitable team members, generate relevant knowledge base articles, and ensure seamless data transfer between systems. All these tasks, if done manually, would require significant time and effort. Therefore, by automating these tasks, the AI capabilities of Deskhero significantly improve the efficiency of your support team.
Can we integrate our existing systems with Deskhero?
Yes, the REST API feature of Deskhero allows you to integrate your existing systems with Deskhero. The AI capabilities of Deskhero ensure seamless data transfer and synchronization between different systems.
How does the knowledge base feature of Deskhero work?
The knowledge base feature of Deskhero allows you to provide self-help options to your customers. You can upload word, powerpoint, pdf files or scrape website data to generate knowledge base articles. The AI capabilities of Deskhero assist in generating these articles and making them easily searchable for your customers.
* This article provides an example of how a fictive company in the Site Preparation Contractors Steel Erection Companies Underground Utility Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
