SteelMaster Structures uses the user groups feature of Deskhero to divide their support team based on expertise and responsibilities. The AI capabilities of Deskhero assist in routing customer inquiries to the appropriate user groups, thereby improving response times.
The kanban board feature of Deskhero is utilized by SteelMaster Structures to visualize the workflow of their support team. The AI capabilities of Deskhero help in dynamically updating the kanban board based on the status of customer inquiries, thereby enhancing transparency and accountability.
SteelMaster Structures uses the tickets management feature of Deskhero to handle customer complaints and requests. The advanced AI capabilities of Deskhero help in prioritizing these tickets based on their urgency and complexity, thereby ensuring a quick and effective resolution.
The knowledge base feature of Deskhero is used by SteelMaster Structures to provide self-help options to their customers. The AI capabilities of Deskhero help in generating relevant articles from word, powerpoint, pdf files and scraped website data, thus enhancing the utility of the knowledge base.
Lastly, the comprehensive search bar feature of Deskhero enables SteelMaster Structures to quickly find relevant information. The AI capabilities of Deskhero enhance the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data.
How does the AI capabilities of Deskhero enhance our response times?
The AI capabilities of Deskhero can route customer inquiries to the appropriate user groups, dynamically update the kanban board, prioritize tickets, generate relevant knowledge base articles, and enhance search results. All these tasks help in improving the efficiency of your support team, thereby enhancing your response times.
Can we visualize our workflow using Deskhero?
Yes, the kanban board feature of Deskhero allows you to visualize your workflow. The AI capabilities of Deskhero can dynamically update the kanban board based on the status of customer inquiries.
How does the comprehensive search bar feature of Deskhero work?
The comprehensive search bar feature of Deskhero allows you to quickly find relevant information. The AI capabilities of Deskhero enhance the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data.
* This article provides an example of how a fictive company in the Site Preparation Contractors Steel Erection Companies Underground Utility Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
