Snowy Peaks Ski School receives a high volume of inquiries, ranging from booking lessons to equipment queries. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero allow the system to automatically categorize and prioritize tickets based on their content, ensuring that urgent matters are addressed promptly.
Deskhero's AI capabilities also enhance the search function of Snowy Peaks' knowledge base. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can quickly find and suggest relevant content to both customers and support staff. This reduces the time spent searching for information and allows for faster resolution of inquiries.
Furthermore, Snowy Peaks utilizes Deskhero's AI to generate suggested replies for their customer support team. By analyzing the content of incoming tickets, the AI can suggest appropriate responses, significantly reducing the time spent on each ticket and improving the consistency of responses.
The company also takes advantage of Deskhero's website scraping feature. This allows them to keep their knowledge base up-to-date with the latest information from relevant external sources, such as ski equipment manufacturers and weather forecasting websites.
Overall, Snowy Peaks Ski School has greatly improved their customer support efficiency and quality by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket. It then categorizes and prioritizes them based on predefined rules set by the company.
How does the AI generate suggested replies?
The AI analyzes the content of the ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate a suitable response.
What is the benefit of the website scraping feature?
The website scraping feature allows companies to automatically update their knowledge base with the latest information from relevant external sources, keeping it current and comprehensive.
* This article provides an example of how a fictive company in the Ski lessons and instruction services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
