Alpine Adventures offers a wide range of ski lessons and services, resulting in a diverse array of customer inquiries. To manage this, they have developed an extensive knowledge base using Deskhero. However, finding specific information in this vast resource can be challenging for both customers and staff.
By implementing Deskhero's advanced AI capabilities, Alpine Adventures has greatly improved the accessibility of their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance the search function, allowing users to find relevant information quickly and easily.
The AI also generates knowledge base articles from various file types, such as Word documents, PowerPoint presentations, and PDFs. This allows Alpine Adventures to easily add new information to their knowledge base, keeping it up-to-date and comprehensive.
Additionally, the AI enhances the effectiveness of Alpine Adventures' support team by suggesting replies based on the content of incoming tickets. This not only speeds up the response time but also ensures consistency in the information provided to customers.
Thanks to Deskhero's advanced AI capabilities, Alpine Adventures has seen a significant reduction in their support workload, as customers are able to find the information they need themselves. This has also led to improved customer satisfaction.
How does Deskhero's AI improve the search function of the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context of the search query and provide the most relevant results.
How does the AI generate knowledge base articles from different file types?
Deskhero's AI can extract and structure information from various file types, such as Word documents, PowerPoint presentations, and PDFs, and convert them into knowledge base articles.
How does the AI suggest replies for the support team?
The AI analyzes the content of the incoming ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate a suitable response.
* This article provides an example of how a fictive company in the Ski lessons and instruction services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
