Harmony Health Services handles a high volume of inquiries and support requests daily. With Deskhero's ticket management feature, they have been able to organize these requests effectively. The platform's AI capabilities generate suggested replies using OpenAI embeddings from previous tickets, knowledge base articles, and other sources, reducing the time spent on each ticket and improving response times.
The custom email domains feature of Deskhero has allowed Harmony Health Services to maintain a professional image in their communications. This has enhanced their brand reputation and trust among their clients.
Harmony Health Services has also utilized Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of the platform enhance the search results, making it easy for the customer service team to find relevant information quickly.
With Deskhero's REST API, Harmony Health Services has integrated the platform with their existing systems, creating a seamless workflow. This has further enhanced the efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have significantly improved Harmony Health Services' helpdesk services, making them more efficient and customer-friendly.
How has Deskhero improved the efficiency of Harmony Health Services' helpdesk services?
Deskhero has improved the efficiency of Harmony Health Services' helpdesk services by streamlining ticket management, enhancing search results, and integrating seamlessly with existing systems.
How does Deskhero's AI capabilities help in handling support requests?
Deskhero's AI capabilities generate suggested replies using OpenAI embeddings from previous tickets, knowledge base articles, and other sources, reducing the time spent on each ticket and improving response times.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to create a comprehensive repository of information. The platform's AI capabilities enhance the search results, making it easy to find relevant information quickly.
* This article provides an example of how a fictive company in the Skilled Nursing Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
