CoatPro Solutions uses Deskhero's AI capabilities to manage their vast knowledge base. The AI can generate structured data lists from Word, PowerPoint, and PDF files, making it easier for the support team to find relevant information quickly. The AI also enhances the search results in the knowledge base, significantly reducing the time spent on searching for information.
Deskhero's AI also assists CoatPro Solutions in managing their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has led to faster resolution times and higher customer satisfaction.
CoatPro Solutions uses Deskhero's AI to scrape data from their website. This data is used to update their knowledge base and provide more accurate and up-to-date information to their customers. The AI can also identify trends and patterns in the scraped data, providing valuable insights for the company.
Deskhero's AI capabilities have also improved the management of user groups at CoatPro Solutions. The AI can analyze the needs and preferences of different user groups and customize the support services accordingly. This has led to higher customer satisfaction and loyalty.
Finally, CoatPro Solutions uses Deskhero's REST API to integrate their customer support system with other business applications. This has improved the flow of information within the company and made their operations more efficient.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is made. This significantly reduces the time spent on searching for information.
How does Deskhero's AI assist in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This leads to faster resolution times and higher customer satisfaction.
How does CoatPro Solutions use Deskhero's REST API?
CoatPro Solutions uses Deskhero's REST API to integrate their customer support system with other business applications. This improves the flow of information within the company and makes their operations more efficient.
* This article provides an example of how a fictive company in the Skim Coating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
