SmoothSurfaces Inc. has a vast knowledge base comprising of articles, manuals, and policies. With Deskhero's AI capabilities, they can generate structured data lists from these resources, making it easier for their support team to find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI also enhances the search results in their knowledge base. When a customer or a support agent searches for a particular issue, the AI uses the embeddings to find the most relevant articles and resources. This has significantly reduced the time spent on searching for information and increased the speed of resolving customer issues.
The AI capabilities of Deskhero have also improved the management of support tickets. The AI can analyze the content of a ticket and automatically assign it to the most suitable support agent based on their expertise. This has led to faster resolution times and higher customer satisfaction.
SmoothSurfaces Inc. also uses Deskhero's AI to scrape data from their website. This data is used to update their knowledge base and provide more accurate and up-to-date information to their customers. The AI can also identify trends and patterns in the scraped data, providing valuable insights for the company.
Finally, SmoothSurfaces Inc. uses Deskhero's REST API to integrate their customer support system with other business applications. This has improved the flow of information within the company and made their operations more efficient.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is made. This significantly reduces the time spent on searching for information and increases the speed of resolving customer issues.
How does Deskhero's AI assist in managing support tickets?
The AI analyzes the content of a ticket and automatically assigns it to the most suitable support agent based on their expertise. This leads to faster resolution times and higher customer satisfaction.
How does SmoothSurfaces Inc. use Deskhero's REST API?
SmoothSurfaces Inc. uses Deskhero's REST API to integrate their customer support system with other business applications. This improves the flow of information within the company and makes their operations more efficient.
* This article provides an example of how a fictive company in the Skim Coating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
