WallMasters Ltd. has a large number of customer support tickets to manage. With Deskhero's AI capabilities, they can efficiently handle these tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also helps WallMasters Ltd. in managing their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to add new content to the knowledge base. The AI also enhances the search results in the knowledge base, making it quicker and easier for the support team to find the information they need.
WallMasters Ltd. uses Deskhero's AI to scrape data from their website. This data is used to update their knowledge base and provide more accurate and up-to-date information to their customers. The AI can also identify trends and patterns in the scraped data, providing valuable insights for the company.
Deskhero's AI capabilities have also improved the management of user groups at WallMasters Ltd. The AI can analyze the needs and preferences of different user groups and customize the support services accordingly. This has led to higher customer satisfaction and loyalty.
Finally, WallMasters Ltd. uses Deskhero's REST API to integrate their helpdesk system with other business applications. This has improved the flow of information within the company and made their operations more efficient.
How does Deskhero's AI assist in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, making it easier to add new content to the knowledge base. The AI also enhances the search results in the knowledge base, making it quicker and easier to find the information needed.
How does WallMasters Ltd. use Deskhero's REST API?
WallMasters Ltd. uses Deskhero's REST API to integrate their helpdesk system with other business applications. This improves the flow of information within the company and makes their operations more efficient.
* This article provides an example of how a fictive company in the Skim Coating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
