ClearComplexion has a large knowledge base consisting of articles, product manuals, and FAQs. Managing this vast amount of information can be challenging, but Deskhero's advanced AI capabilities make the task easier and more efficient.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to update the knowledge base, ensuring that it always contains the most accurate and up-to-date information.
Deskhero's website scraping feature is also used to automatically update the knowledge base with the latest information from ClearComplexion's website. This saves the support team a significant amount of time and effort.
The AI-powered comprehensive search bar makes it easy for customers to find the information they need. It uses the AI-generated embeddings from various sources to enhance the search results, providing customers with accurate and relevant information.
Finally, the REST API allows ClearComplexion to integrate Deskhero with their existing systems, ensuring a seamless experience for their support team and customers.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to update the knowledge base, ensuring that it always contains the most accurate and up-to-date information.
How does the website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from the company's website and updates the knowledge base accordingly.
How does the comprehensive search bar improve the customer support experience?
The AI-powered search bar makes it easy for customers to find the information they need. It uses AI-generated embeddings to enhance the search results, providing customers with accurate and relevant information.
* This article provides an example of how a fictive company in the Skincare Products Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
