RadiantBeauty receives a large number of customer support tickets every day. These tickets range from product inquiries to complaints and feedback. Managing these tickets efficiently is crucial for maintaining high customer satisfaction.
Deskhero's advanced AI capabilities help RadiantBeauty handle this large volume of tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, speeding up the response time.
The AI also categorizes the tickets based on their content, making it easier for the support team to prioritize and handle them. This not only improves efficiency but also ensures that urgent issues are addressed promptly.
Furthermore, RadiantBeauty uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI has the most recent data to draw from when generating responses.
Finally, the REST API allows RadiantBeauty to integrate Deskhero with their existing systems, ensuring a seamless experience for their support team and customers.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for each ticket. This content is then used to generate suggested replies and categorize the tickets, improving efficiency and response times.
How does the website scraping feature benefit ticket management?
The website scraping feature keeps the knowledge base updated with the latest information from the company's website. This ensures that the AI has the most recent data to draw from when generating responses to tickets.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API, which allows it to be integrated with existing systems. This ensures a seamless experience for the support team and customers.
* This article provides an example of how a fictive company in the Skincare Products Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
