PoultryPros receives a high volume of customer inquiries daily, ranging from product information to specific issues related to their poultry products. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries. The AI's ability to quickly identify and suggest appropriate responses has led to an increase in customer satisfaction levels and a decrease in response times.
Deskhero's comprehensive search bar also allows PoultryPros' support team to quickly find relevant information from the company's knowledge base, further enhancing their efficiency. The AI's ability to enhance search results based on the embeddings ensures that the most relevant information is always at the team's fingertips.
The REST API provided by Deskhero enables PoultryPros to integrate the platform with their existing systems, ensuring a seamless flow of information and enabling the AI to leverage all available data when generating responses.
Overall, Deskhero's advanced AI capabilities have enabled PoultryPros to significantly improve their customer support efficiency and effectiveness, leading to higher customer satisfaction levels and improved business performance.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using the embeddings from the aforementioned sources to ensure the most relevant information is presented based on the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Slaughtering of Poultry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
