ChickenChamps has a vast repository of information in the form of policies, manuals, presentations, and website content. Managing and retrieving this information was a significant challenge for the company's customer support team. Deskhero's advanced AI capabilities have helped ChickenChamps overcome this challenge.
The AI uses OpenAI Embeddings from the company's various data sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies for customer inquiries, significantly reducing the time taken to find and provide the required information.
Deskhero's AI also enhances the company's search results, ensuring that the most relevant information is always readily available. This has reduced the time taken to find information and has increased the accuracy of the information provided to customers.
Furthermore, Deskhero's REST API has allowed ChickenChamps to integrate the platform with their existing systems, ensuring that all available information can be leveraged by the AI. This has further improved the efficiency and effectiveness of the company's customer support team.
By leveraging Deskhero's advanced AI capabilities, ChickenChamps has significantly improved their knowledge management processes, leading to improved customer support and higher customer satisfaction levels.
How does Deskhero's AI help in managing knowledge?
Deskhero's AI uses OpenAI Embeddings from various data sources to find relevant content. This content is then used to generate suggested replies for customer inquiries and to enhance search results, making knowledge management more efficient and effective.
How does Deskhero's AI improve the accuracy of information provided to customers?
Deskhero's AI improves the accuracy of information by ensuring that the most relevant content is always readily available based on the embeddings from various data sources.
Can Deskhero's AI leverage information from existing systems?
Yes, Deskhero's REST API allows the platform to be integrated with existing systems, ensuring that all available information can be leveraged by the AI.
* This article provides an example of how a fictive company in the Slaughtering of Poultry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
