FeatherFarms receives a wide range of customer inquiries daily. Managing these inquiries and providing timely and accurate responses was a significant challenge for the company. Deskhero's advanced AI capabilities have helped FeatherFarms streamline their customer support processes and improve their response times.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Deskhero's comprehensive search bar, enhanced by the AI, allows FeatherFarms' support team to quickly find relevant information, further improving their response times. The AI's ability to enhance search results based on the embeddings ensures that the most relevant information is always readily available.
Furthermore, Deskhero's REST API has allowed FeatherFarms to integrate the platform with their existing systems, ensuring a seamless flow of information and enabling the AI to leverage all available data.
By leveraging Deskhero's advanced AI capabilities, FeatherFarms has been able to streamline their customer support processes, improve their response times, and increase customer satisfaction.
How does Deskhero's AI streamline customer support processes?
Deskhero's AI streamlines customer support processes by using OpenAI Embeddings from various data sources to find relevant content. This content is then used to generate suggested replies for customer inquiries and to enhance search results, reducing response times and improving the accuracy of information provided.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by quickly identifying relevant content based on the embeddings from various data sources and generating suggested replies. It also enhances search results, allowing the support team to quickly find the required information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Slaughtering of Poultry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
