PiggyPrime Ltd. receives a large number of customer queries and complaints daily. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket.
The company also leverages Deskhero's custom email domains and user groups to categorize and assign tickets to specific teams. This ensures that tickets are handled by the most suitable team, improving the quality of customer service.
PiggyPrime uses Deskhero's AI to manage their knowledge base. The AI scrapes the company's website and uploaded files to generate new knowledge base articles. This not only keeps the knowledge base updated but also saves time that would otherwise be spent on manual updates.
Furthermore, PiggyPrime uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results, making it easier for customer support agents to find the information they need.
Lastly, PiggyPrime uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have significantly improved the efficiency of PiggyPrime's customer support, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve the quality of customer service?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This ensures that responses are accurate and relevant, thereby improving the quality of customer service.
How does Deskhero keep the knowledge base updated?
Deskhero's AI scrapes the company's website and uploaded files to generate new knowledge base articles. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results. This makes it easier for customer support agents to find the information they need quickly.
* This article provides an example of how a fictive company in the Slaughtering of Swine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
