PorkPro Processing receives numerous customer queries daily, ranging from product inquiries to delivery status. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also leverages Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on urgency and type. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also come into play in managing PorkPro's knowledge base. The AI scrapes the company's website and uploaded files like policies, manuals, and presentations to generate new knowledge base articles. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, PorkPro uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results, making it easier for customer support agents to find the information they need.
Lastly, PorkPro uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have significantly improved the efficiency of PorkPro's customer support, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time customer support agents spend on crafting responses, thereby improving response time.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's AI scrapes the company's website and uploaded files like policies, manuals, and presentations to generate new knowledge base articles. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results. This makes it easier for customer support agents to find the information they need quickly.
* This article provides an example of how a fictive company in the Slaughtering of Swine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
