QuickLoans receives a large volume of customer queries daily, ranging from loan application procedures to repayment terms. Using Deskhero's ticket management system, they can efficiently categorize and assign these tickets to the right support personnel. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles, reducing response time significantly.
The AI also aids in managing QuickLoans' knowledge base. It generates articles from Word, PowerPoint, and PDF files uploaded by the company, creating a comprehensive and easily accessible database of information. This has reduced the time spent on manual data entry and increased the accuracy of the knowledge base.
Deskhero's website scraping feature is particularly beneficial for QuickLoans. The AI scrapes data from relevant websites, providing valuable insights and updates that are then shared with customers. This proactive approach to customer service has improved customer satisfaction rates.
Through the REST API, QuickLoans integrates Deskhero with other systems in their workflow, creating a unified platform for customer support. The AI capabilities of Deskhero enhance the search results across these systems, making it easier for support personnel to find relevant information.
With Deskhero, QuickLoans has not only improved the efficiency of their customer support but also enhanced the quality of service they provide. The AI capabilities of Deskhero have played a significant role in this transformation.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses embeddings from various sources to find relevant content. These results are then ranked and presented, enhancing the overall search experience.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature provides valuable insights and updates by extracting data from relevant websites. This information can be used to proactively address customer queries and improve service quality.
* This article provides an example of how a fictive company in the Small Business Loans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
