KitchenGuru has a broad customer base with diverse needs and queries. The company was facing challenges in managing the high volume of customer queries and providing timely responses. With Deskhero, KitchenGuru was able to effectively manage customer tickets using structured data lists and custom fields, improving their response time.
By leveraging Deskhero's AI capabilities, KitchenGuru was able to generate knowledge base articles from their existing resources like product manuals and policies. This not only saved time and resources but also provided customers with a comprehensive knowledge base for self-help.
Deskhero's advanced AI capabilities also significantly improved KitchenGuru's search functionality. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to provide more relevant search results and suggested replies, enhancing the customer experience.
Moreover, the AI-powered suggested replies feature of Deskhero enabled KitchenGuru's customer support team to respond to customer queries more efficiently and accurately, thereby increasing customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have significantly improved KitchenGuru's customer service, increased efficiency, and enhanced the overall customer experience.
How did Deskhero help KitchenGuru manage customer queries more effectively?
Deskhero helped KitchenGuru manage customer queries more effectively by using structured data lists and custom fields for ticket management, improving their response time.
How did Deskhero's AI capabilities enhance KitchenGuru's search functionality?
Deskhero enhanced KitchenGuru's search functionality by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, providing more relevant search results and suggested replies.
How did Deskhero improve KitchenGuru's customer service?
Deskhero improved KitchenGuru's customer service by generating knowledge base articles from existing resources and providing AI-powered suggested replies, enhancing the efficiency and accuracy of customer support.
* This article provides an example of how a fictive company in the Small Domestic Appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
