BreezyHome receives a large number of customer queries daily, which was initially challenging to manage. With Deskhero, BreezyHome was able to categorize and manage these queries effectively using custom fields and user groups, significantly improving their ticket management process.
Deskhero's AI capabilities allowed BreezyHome to generate knowledge base articles from existing product manuals, policies, and presentations. This feature enabled the company to quickly build a comprehensive knowledge base without the need for additional resources.
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's advanced AI capabilities enhanced BreezyHome's search functionality. This resulted in more relevant search results and suggested replies, reducing the time spent on each customer query.
Furthermore, the AI-powered suggested replies feature of Deskhero enabled BreezyHome's customer support team to respond to customer queries more quickly and accurately, improving customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have significantly improved BreezyHome's helpdesk services, increased efficiency, and enhanced customer satisfaction.
How did Deskhero improve BreezyHome's ticket management process?
Deskhero improved BreezyHome's ticket management process by allowing the company to categorize and manage customer queries effectively using custom fields and user groups.
How did Deskhero's AI capabilities enhance BreezyHome's search functionality?
Deskhero enhanced BreezyHome's search functionality by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, resulting in more relevant search results and suggested replies.
How did Deskhero help BreezyHome build their knowledge base?
Deskhero helped BreezyHome build their knowledge base by generating articles from existing product manuals, policies, and presentations, allowing the company to quickly create a comprehensive knowledge base without additional resources.
* This article provides an example of how a fictive company in the Small Domestic Appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
