HomeComfort Appliances has a vast product range and an equally diverse customer base. The company receives a high volume of customer queries daily, which were initially challenging to manage efficiently. With Deskhero, HomeComfort Appliances was able to structure and categorize these queries using custom fields and user groups, significantly improving ticket management.
The company also utilized Deskhero's AI capabilities to generate knowledge base articles from existing product manuals, policies, and presentations. This feature allowed the company to quickly build a comprehensive knowledge base without additional resources.
Deskhero's advanced AI capabilities also enhanced the company's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to provide more relevant search results and suggested replies, reducing the time spent on each customer query.
Furthermore, the AI capabilities also improved the efficiency of the company's customer support team. With suggested replies generated by Deskhero's AI, the team could respond to customer queries more quickly and accurately, improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled HomeComfort Appliances to streamline their customer support processes, improve efficiency, and enhance customer satisfaction.
How did Deskhero improve the efficiency of HomeComfort Appliances' customer support team?
Deskhero improved the efficiency of the customer support team by providing suggested replies generated by its AI. This feature allowed the team to respond to customer queries more quickly and accurately.
How did Deskhero enhance the search functionality for HomeComfort Appliances?
Deskhero enhanced the search functionality by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, providing more relevant search results.
How did Deskhero help HomeComfort Appliances build their knowledge base?
Deskhero helped HomeComfort Appliances build their knowledge base by generating articles from existing product manuals, policies, and presentations, allowing the company to quickly create a comprehensive knowledge base without additional resources.
* This article provides an example of how a fictive company in the Small Domestic Appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
