EngineFix receives numerous queries and service requests daily. Managing these manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management, ensuring that each request was promptly attended to. The Kanban board feature provided a visual representation of the workflow, making it easier for the team to track and manage tasks.
The AI capabilities of Deskhero have been instrumental in improving EngineFix's response times. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero is able to generate suggested replies. This not only speeds up the response process but also ensures consistency and accuracy in the responses.
Deskhero's comprehensive search bar has made it easier for EngineFix's support team to find relevant information quickly. The AI-enhanced search results provide the most relevant content first, reducing the time spent on searching for information.
EngineFix has also benefited from Deskhero's custom fields and structured data lists. These features have enabled them to organize their data more effectively, making it easier to access and analyze.
Overall, Deskhero's AI capabilities have transformed EngineFix's customer support operations, leading to improved efficiency and customer satisfaction.
How has Deskhero improved EngineFix's response times?
Deskhero's advanced AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other data. This speeds up the response process and ensures consistency and accuracy in the responses.
How does Deskhero help in managing tasks?
Deskhero's Kanban board feature provides a visual representation of the workflow, making it easier to track and manage tasks.
How has Deskhero helped in organizing EngineFix's data?
Deskhero's custom fields and structured data lists have enabled EngineFix to organize their data more effectively, making it easier to access and analyze.
* This article provides an example of how a fictive company in the Small Engine Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
