MotorMend receives a large volume of customer queries and service requests every day. Prior to using Deskhero, managing these requests was a manual and time-consuming process. With Deskhero, they have been able to automate this process, ensuring prompt and accurate responses to customer queries.
The AI capabilities of Deskhero have been particularly beneficial for MotorMend. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other data, Deskhero generates suggested replies, speeding up the response process and ensuring consistency in the responses.
Deskhero's comprehensive search bar, enhanced by AI, has made it easier for MotorMend's support team to find relevant information quickly. The search results are ranked by relevance, reducing the time spent on searching for information.
MotorMend has also found Deskhero's custom fields and structured data lists useful for organizing their data. This has made it easier for them to access and analyze their data, leading to improved decision-making.
Overall, Deskhero's AI capabilities have significantly improved MotorMend's customer support services, leading to higher customer satisfaction rates.
How has Deskhero improved MotorMend's customer support services?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other data, speeding up the response process and ensuring consistency in the responses. The AI-enhanced search bar also makes it easier to find relevant information quickly.
How does Deskhero help in organizing data?
Deskhero's custom fields and structured data lists enable MotorMend to organize their data more effectively, making it easier to access and analyze.
How has Deskhero affected MotorMend's customer satisfaction rates?
By ensuring prompt and accurate responses to customer queries and making it easier to find relevant information, Deskhero has significantly improved MotorMend's customer satisfaction rates.
* This article provides an example of how a fictive company in the Small Engine Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
