PhoneFix Pro uses Deskhero's structured data lists and custom fields to organize customer inquiries and repair requests. This allows them to categorize tickets based on the type of smartphone, the nature of the problem, and the urgency of the repair. This structured approach enables faster and more accurate responses to customer queries.
The advanced AI capabilities of Deskhero are particularly useful for PhoneFix Pro. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
PhoneFix Pro also uses Deskhero's custom email domains and user groups to streamline communication within the company. The custom email domains ensure that all customer communications are centralized and easily accessible. User groups allow different teams within the company to collaborate effectively on complex repair requests.
The kanban board feature of Deskhero allows PhoneFix Pro to track the progress of each repair request. This visual representation of work flow helps the company identify bottlenecks and improve their overall efficiency.
Finally, PhoneFix Pro uses Deskhero's comprehensive search bar and REST API to quickly find relevant information and integrate with other software. This further enhances the efficiency of their customer support and helpdesk services.
How does Deskhero's AI capabilities enhance the efficiency of PhoneFix Pro's customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
What benefits does PhoneFix Pro get from using Deskhero's custom email domains and user groups?
The custom email domains centralize all customer communications, making them easily accessible. User groups allow different teams within the company to collaborate effectively on complex repair requests.
How does PhoneFix Pro use Deskhero's kanban board feature?
PhoneFix Pro uses the kanban board to track the progress of each repair request. This visual representation of work flow helps the company identify bottlenecks and improve their overall efficiency.
* This article provides an example of how a fictive company in the Smartphone Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
