Smoky Seas receives numerous customer inquiries regarding their smoked fish products. To manage these inquiries, the company uses Deskhero's ticket management system. However, the standout feature for Smoky Seas is Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies to customer queries, significantly reducing the workload of the customer service team.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for a term or phrase, the AI uses embeddings to find the most relevant content from all available resources. This feature has enabled the customer service team to provide quick and accurate responses to customer queries.
Smoky Seas also uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. This feature allows them to quickly create comprehensive and informative articles for their customer support team and customers.
Since implementing Deskhero's AI capabilities, Smoky Seas has seen a significant increase in helpdesk efficiency and customer satisfaction. The AI not only helps in providing quick responses but also ensures that the responses are accurate and informative.
By leveraging Deskhero's REST API, Smoky Seas has also integrated the platform with their existing systems, creating a seamless and efficient workflow.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a term or phrase is searched, Deskhero's AI uses embeddings to find the most relevant content from all available resources. This ensures that the search results are comprehensive and accurate.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This allows for the quick creation of comprehensive and informative articles.
* This article provides an example of how a fictive company in the Smoked Fish Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
