Ocean's Bounty receives a high volume of customer inquiries daily, ranging from product information to delivery status. The company uses Deskhero's ticket management system to categorize and prioritize these inquiries. However, the real game-changer is Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can suggest replies to customer queries, significantly reducing response time.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for a term or phrase, the AI uses embeddings to find the most relevant content from all available resources. This feature has proven invaluable in providing quick and accurate responses to customer queries.
Ocean's Bounty also utilizes Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. This feature allows them to quickly create comprehensive and informative articles for both their customer support team and customers.
The company has seen a significant reduction in response time and an increase in customer satisfaction since implementing Deskhero's AI capabilities. The AI not only helps in providing quick responses but also ensures that the responses are accurate and informative.
Furthermore, by leveraging Deskhero's REST API, Ocean's Bounty has integrated the platform with their existing systems, creating a unified and efficient workflow.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a term or phrase is searched, Deskhero's AI uses embeddings to find the most relevant content from all available resources. This ensures that the search results are comprehensive and accurate.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This allows for the quick creation of comprehensive and informative articles.
* This article provides an example of how a fictive company in the Smoked Fish Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
