Suds & Serenity deals with a large number of customer support tickets daily. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
The AI-driven solution not only helps in categorizing and prioritizing the tickets based on their urgency and importance but also suggests the most relevant responses, reducing the time taken to resolve each ticket.
Deskhero's comprehensive search bar, powered by AI, also plays a crucial role in helping the support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or an uploaded file, the AI-enhanced search provides the most relevant results, improving the overall efficiency of the support team.
The company also leverages Deskhero's website scraping feature to keep the knowledge base updated with the latest information. This ensures that the AI always has the most recent data to work with, further enhancing the accuracy and relevance of its suggestions.
By incorporating Deskhero's advanced AI capabilities, Suds & Serenity has significantly improved its ticket management process, leading to faster resolution times and higher customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. It also helps in categorizing and prioritizing the tickets based on their urgency and importance.
How does Deskhero's AI-enhanced search work?
Deskhero's comprehensive search bar, powered by AI, helps the support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or an uploaded file, the AI-enhanced search provides the most relevant results.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to keep the knowledge base updated with the latest information from the company's website. This ensures that the AI always has the most recent data to work with.
* This article provides an example of how a fictive company in the Soap and other detergent manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
