Foam & Fragrance receives a myriad of customer inquiries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
The AI-powered solution not only helps in managing the tickets efficiently but also ensures that the responses are consistent and accurate. This has led to a significant reduction in the time taken to resolve each ticket, improving the overall efficiency of the support team.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles, making it easier for customers to find the information they need.
The company also uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website. This ensures that the AI has the most recent data to work with when generating responses or enhancing search results.
By leveraging Deskhero's advanced AI capabilities, Foam & Fragrance has been able to significantly improve their customer support services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate a suggested reply.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles. This makes it easier for customers to find the information they need.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to keep the knowledge base updated with the latest information from the company's website. This ensures that the AI has the most recent data to work with when generating responses or enhancing search results.
* This article provides an example of how a fictive company in the Soap and other detergent manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
