GlobalConnect receives a high volume of inquiries from participants, host families, and partner organizations. The diverse nature of these queries, ranging from application processes to program details, often requires extensive manual effort to address. With Deskhero's advanced AI capabilities, GlobalConnect can automate responses to common questions, freeing up their support team to focus on more complex issues.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information is used to generate suggested replies, significantly reducing the time taken to respond to inquiries.
Deskhero's comprehensive search bar also benefits GlobalConnect by providing quick access to relevant information. The AI-enhanced search results enable the support team to find answers to unique or complex questions more efficiently.
Moreover, the platform's REST API allows GlobalConnect to integrate Deskhero with their existing systems seamlessly. This integration ensures that all customer interactions are tracked and managed in one place, improving overall service quality.
Finally, the AI-powered knowledge base articles generated from various file types serve as a self-service portal for customers. This feature reduces the number of tickets raised and improves customer satisfaction.
How does Deskhero's AI help in managing high volumes of inquiries?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to common questions, reducing the manual effort required to respond to inquiries. It also enhances search results, making it easier to find relevant information quickly.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows seamless integration with your existing systems, ensuring all customer interactions are managed in one place.
How does the AI-powered knowledge base improve customer satisfaction?
The AI-powered knowledge base serves as a self-service portal where customers can find answers to their questions. This reduces the number of tickets raised and leads to faster resolution times, thereby improving customer satisfaction.
* This article provides an example of how a fictive company in the Social and cultural exchange programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
