WorldLink has a wealth of information related to their programs, including application procedures, program details, and policies. Managing this information and making it accessible to customers was a challenge. With Deskhero, WorldLink has been able to create an organized and efficient knowledge base.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then used to create knowledge base articles, which are easily accessible to customers.
Furthermore, the AI-powered search bar provides quick and accurate results, making it easier for customers to find the information they need. This feature has not only improved customer satisfaction but also reduced the number of tickets raised.
Deskhero's custom email domains and user groups have also benefited WorldLink by allowing them to manage customer interactions more effectively. These features have improved communication and have made it easier to track and respond to inquiries.
Finally, the platform's REST API has enabled WorldLink to integrate Deskhero with their existing systems, ensuring all customer interactions are managed in one place. This has improved the overall efficiency of their customer support.
How does Deskhero's AI help in managing our knowledge base?
Deskhero's AI analyzes previous tickets and other resources to generate relevant content. This content is used to create knowledge base articles, making it easier for customers to find the information they need.
How do custom email domains and user groups improve our customer support?
Custom email domains and user groups allow you to manage customer interactions more effectively, improving communication and making it easier to track and respond to inquiries.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring all customer interactions are managed in one place.
* This article provides an example of how a fictive company in the Social and cultural exchange programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
