CultureBridge deals with a wide range of inquiries related to their exchange programs. The manual process of sorting and responding to these tickets was time-consuming and inefficient. By implementing Deskhero, CultureBridge has been able to automate and streamline this process.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses. This feature has significantly reduced the time taken to respond to tickets and has improved the accuracy of the responses.
The platform's kanban board provides a visual overview of the ticket management process, allowing CultureBridge to track the status of each ticket effectively. This feature, combined with the AI's ability to prioritize tickets based on their content, has led to an increase in productivity.
Furthermore, Deskhero's custom fields and user groups have enabled CultureBridge to categorize tickets more accurately. This has resulted in a more organized workflow and has made it easier for the support team to handle specific types of inquiries.
Lastly, the AI-powered knowledge base serves as a valuable resource for customers, providing them with instant answers to common questions. This has reduced the number of tickets raised and has improved customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and other resources to suggest relevant responses, reducing response times and improving accuracy. It also prioritizes tickets based on their content, leading to increased productivity.
How do custom fields and user groups benefit our workflow?
Custom fields and user groups allow you to categorize tickets more accurately, resulting in a more organized workflow. This makes it easier for your support team to handle specific types of inquiries.
How does the AI-powered knowledge base benefit customers?
The AI-powered knowledge base provides customers with instant answers to common questions, reducing the number of tickets raised and improving customer satisfaction.
* This article provides an example of how a fictive company in the Social and cultural exchange programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
