WellnessBridge receives a large number of member inquiries daily, ranging from wellness program details to preventive care advice. With Deskhero's AI capabilities, they can efficiently manage these inquiries, providing personalized and timely responses.
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This enables it to generate suggested replies for common questions, reducing the response time and improving member satisfaction.
Deskhero's AI also enhances the search results by using the same embeddings. When a member searches for a term, the AI provides the most relevant content from the knowledge base, scraped website data, and other sources. This makes it easier for members to find the information they need without having to contact the support team.
The AI's ability to learn from past interactions and improve over time is particularly beneficial for WellnessBridge. As the organization grows and evolves, the AI adapts to the changing needs and patterns, ensuring that the support service remains efficient and effective.
Overall, Deskhero's AI capabilities have significantly improved WellnessBridge's member support, making it more efficient, responsive, and personalized.
How does Deskhero's AI provide personalized responses?
The AI uses OpenAI Embeddings to analyze previous tickets and other sources, enabling it to generate suggested replies that are tailored to the specific question and member.
How does the AI enhance search results?
When a member searches for a term, the AI uses the embeddings to provide the most relevant content from the knowledge base, scraped website data, and other sources.
Can the AI adapt to changes in WellnessBridge's services?
Yes, the AI has the ability to learn and improve over time, adapting to the changing patterns in WellnessBridge's services.
* This article provides an example of how a fictive company in the Social assistance activities related to health care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
