HealthAid receives a high volume of inquiries daily, ranging from general health advice to specific program details. With Deskhero's advanced AI capabilities, they can quickly sort through these inquiries, categorizing them into custom fields such as 'General Health', 'Program Details', etc. This allows their support team to focus on more complex queries that require human intervention.
The AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This enables it to generate suggested replies for common questions, significantly reducing the response time and freeing up the support team for more critical tasks.
Deskhero's AI also enhances the search results by using the same embeddings. When a user searches for a term, the AI provides the most relevant content from the knowledge base, scraped website data, and other sources. This makes it easier for users to find the information they need without having to contact the support team.
The AI's ability to learn from past interactions and improve over time is particularly beneficial for HealthAid. As the organization grows and evolves, the AI adapts to the changing needs and patterns, ensuring that the support service remains efficient and effective.
Overall, Deskhero's AI capabilities have transformed HealthAid's customer support, making it more efficient, responsive, and user-friendly.
How does Deskhero's AI categorize inquiries?
The AI uses OpenAI Embeddings to analyze the content of the inquiries and categorize them into custom fields based on their relevance.
How does the AI generate suggested replies?
The AI uses the embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for common questions.
How does the AI enhance search results?
When a user searches for a term, the AI uses the embeddings to provide the most relevant content from the knowledge base, scraped website data, and other sources.
* This article provides an example of how a fictive company in the Social assistance activities related to health care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
