CareConnect deals with a wide range of patient inquiries, from appointment scheduling to medical advice. By leveraging Deskhero's AI capabilities, they are able to efficiently manage these inquiries, providing quick and accurate responses.
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This allows it to generate suggested replies for common questions, reducing the workload on the support team and improving response times.
Deskhero's AI also enhances the search functionality, providing more relevant results for patient searches. This is achieved by using the embeddings to analyze the content of the knowledge base, scraped website data, and other sources, ensuring that patients find the information they need quickly and easily.
Another benefit of Deskhero's AI is its ability to learn and improve over time. As CareConnect's services evolve, the AI adapts to the changing patterns, ensuring that the support service remains efficient and effective.
By using Deskhero's AI capabilities, CareConnect has significantly improved their patient support services, making them more responsive and user-friendly.
How does Deskhero's AI improve response times?
The AI uses OpenAI Embeddings to analyze previous tickets and other sources to generate suggested replies for common questions, reducing the workload on the support team and improving response times.
How does the AI enhance the search functionality?
The AI uses the embeddings to analyze the content of the knowledge base, scraped website data, and other sources, providing more relevant results for patient searches.
Can the AI adapt to changes in CareConnect's services?
Yes, the AI has the ability to learn and improve over time, adapting to the changing patterns in CareConnect's services.
* This article provides an example of how a fictive company in the Social assistance activities related to health care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
