Community Aid receives a high volume of support tickets every day. Before using Deskhero, managing these tickets was a time-consuming and manual process. With Deskhero's AI capabilities, the platform can automatically categorize and prioritize tickets based on their content. This has significantly reduced the time spent on ticket management and allowed the support team to focus on resolving issues.
The AI also suggests replies to tickets based on the content of previous tickets and the knowledge base. This has not only sped up the resolution process but also improved the consistency and quality of responses. The support team no longer has to spend time crafting responses from scratch for common issues.
Deskhero's AI capabilities also extend to the knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for Community Aid to keep their knowledge base up-to-date. The AI also enhances the search results within the knowledge base, making it easier for the support team to find the information they need.
Finally, Deskhero's REST API allows Community Aid to integrate the platform with their other systems. This ensures that the support team has access to all the information they need in one place, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized the way Community Aid manages support tickets. The platform has not only made the support team more efficient but also improved the quality of their service.
How does the AI help with ticket management?
The AI can automatically categorize and prioritize tickets based on their content. This reduces the time spent on ticket management and allows the support team to focus on resolving issues.
How does the AI improve the knowledge base?
The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base up-to-date. It also enhances the search results within the knowledge base, making it easier for the support team to find the information they need.
How does the REST API improve efficiency?
The REST API allows the platform to be integrated with other systems. This ensures that the support team has access to all the information they need in one place, further improving their efficiency.
* This article provides an example of how a fictive company in the Social assistance services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
