SocialSphere hosts numerous hobbyist clubs with diverse needs and queries. They needed a robust solution to manage these inquiries efficiently. Deskhero's ticket management system and AI capabilities provided the ideal solution.
Deskhero allowed SocialSphere to structure their customer inquiries into data lists and assign them to specific user groups. This ensured that each query was addressed by the right team, improving response times and resolution rates.
Deskhero's advanced AI capabilities further optimized their support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero could generate suggested replies for common queries. This greatly reduced the workload on their support staff and allowed them to focus on more complex issues.
Deskhero's AI also enhanced their search functionality, making it easier for customers to find relevant information in the knowledge base. This self-service approach reduced the number of tickets raised and further improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have revolutionized SocialSphere's customer support services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this information to generate suggested replies for common queries.
How does Deskhero improve search functionality?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources. This makes it easier for users to find relevant information in the knowledge base.
How does Deskhero help in managing tickets?
Deskhero allows you to organize tickets into structured data lists and assign them to specific user groups. This ensures that tickets are handled by the most appropriate team, improving response times and resolution rates.
* This article provides an example of how a fictive company in the Social Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
