ClubConnect manages multiple social clubs with thousands of members who frequently have queries or issues. They needed a solution to efficiently handle these inquiries without overwhelming their support staff. Deskhero's ticket management system and AI capabilities provided the perfect solution.
With Deskhero, ClubConnect was able to organize their member inquiries into structured data lists and assign them to specific user groups for resolution. This ensured that tickets were handled by the most appropriate team, improving response times and resolution rates.
The advanced AI capabilities of Deskhero further enhanced their support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero could generate suggested replies for common queries. This significantly reduced the workload on their support staff and allowed them to focus on more complex issues.
Deskhero's AI also improved their search functionality, making it easier for members to find relevant information in the knowledge base. This self-service approach reduced the number of tickets raised and further improved member satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed ClubConnect's member support services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this information to generate suggested replies for common queries.
How does Deskhero improve search functionality?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources. This makes it easier for users to find relevant information in the knowledge base.
How does Deskhero help in managing tickets?
Deskhero allows you to organize tickets into structured data lists and assign them to specific user groups. This ensures that tickets are handled by the most appropriate team, improving response times and resolution rates.
* This article provides an example of how a fictive company in the Social Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
