Festive Feast handles a large volume of customer inquiries daily, ranging from menu queries to event planning details. The ticket management feature of Deskhero, combined with its AI capabilities, helps them efficiently manage these inquiries. The AI system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, generating suggested replies that save time and ensure consistent, high-quality responses.
The custom fields and structured data lists features of Deskhero allow Festive Feast to organize and track specific event details. The AI system enhances this by analyzing uploaded files like menus and event plans, providing relevant content suggestions and improving search results.
Festive Feast also leverages the knowledge base feature of Deskhero, which is enhanced by the AI's ability to generate articles from Word, PowerPoint, and PDF files. This has significantly reduced the time spent on creating and updating the knowledge base, while ensuring it remains comprehensive and up-to-date.
The website scraping feature of Deskhero allows Festive Feast to stay updated with the latest trends in the catering industry. The AI system analyzes this data and provides valuable insights, helping them stay ahead of the competition.
Lastly, the REST API of Deskhero enables Festive Feast to integrate the platform with their existing systems, further enhancing their efficiency. The AI capabilities of Deskhero play a crucial role in this integration, ensuring seamless data flow and providing intelligent insights.
How does the AI system improve the ticket management process?
The AI system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, generating suggested replies. This not only saves time but also ensures consistent, high-quality responses.
How does the AI system enhance the knowledge base feature?
The AI system can generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the time spent on creating and updating the knowledge base, while ensuring it remains comprehensive and up-to-date.
How does the AI system provide insights from the scraped website data?
The AI system analyzes the scraped website data and uses OpenAI Embeddings to find relevant content. This content is then sent through OpenAI's ChatGPT to generate valuable insights.
* This article provides an example of how a fictive company in the Social Event Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
