Party Platter receives numerous customer inquiries and requests every day. Deskhero's ticket management system, powered by AI, helps them handle these effectively. The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, generating suggested replies that are accurate and timely, improving customer satisfaction.
Deskhero's custom fields and structured data lists features help Party Platter manage specific event details efficiently. The AI system further enhances this by analyzing uploaded files such as event schedules and menus, providing relevant content suggestions and improving search results.
Party Platter uses Deskhero's knowledge base feature to maintain a comprehensive repository of information. The AI system enhances this feature by generating articles from Word, PowerPoint, and PDF files, reducing the time and effort required to keep the knowledge base updated.
With Deskhero's website scraping feature, Party Platter stays updated with the latest trends and developments in the catering industry. The AI system analyzes this data and provides valuable insights, helping them stay competitive.
Deskhero's REST API allows Party Platter to integrate the platform with their existing systems, enhancing their operational efficiency. The AI capabilities of Deskhero ensure seamless data flow and provide intelligent insights during this integration.
How does the AI system enhance the ticket management process?
The AI system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, generating suggested replies. This improves the speed and accuracy of responses, enhancing customer satisfaction.
How does the AI system improve the knowledge base feature?
The AI system can generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the time and effort required to keep the knowledge base updated, while ensuring it remains comprehensive.
How does the AI system provide insights from the scraped website data?
The AI system analyzes the scraped website data and uses OpenAI Embeddings to find relevant content. This content is then processed to generate valuable insights, helping the company stay competitive.
* This article provides an example of how a fictive company in the Social Event Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
