MediaMavens receives a wide range of inquiries from clients about social media strategies, platform usage, and content creation. The company uses Deskhero's ticket management feature, powered by AI, to efficiently categorize, prioritize, and respond to these inquiries.
The company also uses Deskhero's AI to generate knowledge base articles from different sources like Word, PowerPoint, PDF files, and scraped website data. This allows the company to build a comprehensive knowledge base that is easily accessible to both their team and clients.
Deskhero's custom fields and user groups features allow MediaMavens to provide personalized support to their clients. The AI uses OpenAI Embeddings to find relevant content based on the unique needs of each client, ensuring that every client receives tailored support.
MediaMavens also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
By leveraging Deskhero's advanced AI capabilities, MediaMavens has been able to improve their customer support, reduce response times, and increase client satisfaction.
How does Deskhero's AI enhance ticket management?
Deskhero's AI analyzes previous tickets to suggest relevant responses. This helps in efficient management of tickets, reduces response times, and improves the quality of customer support.
How does Deskhero generate knowledge base articles?
Deskhero uses AI to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This creates a comprehensive and easily accessible knowledge base.
How does Deskhero's AI provide personalized support?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the unique needs of each client. This ensures that every client receives tailored support.
* This article provides an example of how a fictive company in the Social Media Consultants/Strategists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
