SocialSage receives numerous inquiries daily regarding social media strategies, platform-specific issues, and content creation. The company uses Deskhero's ticket management feature to categorize and prioritize these inquiries. The AI capabilities of Deskhero analyze previous tickets to suggest relevant responses, significantly reducing response times and improving customer satisfaction.
The company also leverages Deskhero's AI to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This allows the company to create a comprehensive and easily accessible knowledge base for both their team and customers.
Deskhero's custom fields and user groups features enable SocialSage to personalize their customer support. The AI uses OpenAI Embeddings to find relevant content based on the specific needs of each user group, ensuring that each customer receives tailored support.
SocialSage also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
By leveraging Deskhero's advanced AI capabilities, SocialSage has been able to improve their customer support, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets to suggest relevant responses. This reduces response times and improves the quality of customer support.
How does Deskhero generate knowledge base articles?
Deskhero uses AI to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This creates a comprehensive and easily accessible knowledge base.
How does Deskhero's AI personalize customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the specific needs of each user group. This ensures that each customer receives tailored support.
* This article provides an example of how a fictive company in the Social Media Consultants/Strategists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
